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Make sure FTP service is turned on. |
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The maximum number of connections may have been reached. Check file server activity. |
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Verify that the user's computer is configured correctly for TCP in the TCP/IP control panel. If there doesn't appear to be a problem with the TCP/IP settings, use a "pinging" utility that allows you to check network connections. |
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Check whether there is a DNS problem by trying to connect using the IP address of the file server instead of its DNS name. If the connection works with the IP address, there may be a problem with the DNS server. |
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Verify that the user is entering the correct DNS name. |
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Verify that the user is correctly entering his or her user name or Internet alias and typing the correct password. |
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Verify that the user is specifying the correct name of a shared volume and that the name does not contain spaces or special characters. |
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If the user is trying to log on to the server from a remote location, check to be sure TCP Filter Admin is configured to allow access on ports 20, 21, and 548. |
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Make sure the user has the appropriate access privileges to the shared volume. |